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White-label Agency Support

White-label Agency Support

White-label Website Support for Agencies — We Work Under Your Brand

Your agency is growing. Client work is increasing. But hiring a full-time developer for technical support is expensive and not always necessary. Vistosys provides white-label website support for web agencies, SEO agencies, design agencies, Shopify agencies, and WordPress agencies. We handle the technical work under your brand name — your clients never know we are involved.

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Problems This Service Solves

You are at capacity but winning more clients

New retainers are coming in but your team cannot handle the technical workload. Saying no is not an option — but taking it on without enough support creates risk for existing clients.

Your clients need maintenance but it is not your core service

Your agency focuses on design, SEO, or strategy. Monthly maintenance and bug fixes are not what you do best — but clients expect someone to handle them.

A client site breaks and you need help fast

A WordPress site breaks after a plugin update. A Shopify checkout stops working. You need someone technically capable who can jump in quickly — not a freelancer who takes three days to respond.

You want maintenance retainers but cannot deliver them

Monthly retainers are good recurring revenue — but delivering them consistently requires time, process, and technical knowledge. A white-label partner handles the delivery.

No QA process before client launches

Pre-launch QA takes time your team does not have. Skipping it risks broken forms and checkout errors going live — and becoming your urgent problem after launch.

Platforms outside your team’s expertise

Your agency may specialise in one platform. When a client needs Shopify or Magento support, you need a partner who can handle it without you turning the client away.

What Is Included

Maintenance and Updates

  • WordPress, Shopify, and Magento updates
  • Backups and uptime monitoring
  • Monthly reports under your branding

Bug Fixing

  • Plugin conflicts and layout issues
  • WooCommerce and checkout errors
  • Emergency support for client sites

QA Testing

  • Pre-launch QA testing for client sites
  • Structured bug report with screenshots
  • Severity-rated issues for developer priority

Malware and Security

  • WordPress malware cleanup for client sites
  • Backdoor removal and software updates
  • Google blacklist removal where needed

How It Works

01

Initial conversation

Tell us about your agency, the types of clients you work with, the platforms involved, and what kind of support you need.

02

We agree on how to work together

We confirm your preferred communication method — email, Slack, or project management tool. We adapt to your process, not the other way around.

03

You send us the work

When a client task comes in, you pass it to us with the relevant access and brief. We treat it as your own task — carefully and professionally.

04

We complete the work

We carry out the task and test it thoroughly before reporting back. We do not communicate with your client at any stage.

05

We report back to you

We send you a summary of what was done. For monthly maintenance, we provide a report you can pass to your client under your own branding.

06

Ongoing arrangement

As the relationship develops, we build familiarity with your clients’ sites. Over time, tasks get handled faster with less briefing required from you.

Pricing Starting From

same as standard services — you set your own margin

Final pricing depends on website size, platform, and scope of work. We assess first and give you a clear quote before starting — no surprises.

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Frequently Asked Questions

Will my clients know you are involved?
No. We communicate only with you, not your clients. We do not use Vistosys branding in any deliverable that goes to your client.
How do I submit tasks to you?
We work with whatever communication method suits your agency — email, Slack, Trello, Asana, or a project management tool you already use.
What are your typical turnaround times?
Standard tasks are turned around within 24 to 48 business hours. Urgent tasks — such as a broken client site — are prioritised and typically handled faster.
Do you sign NDAs?
Yes. If your agency requires a non-disclosure agreement before sharing client site access or information, we are happy to sign one.
Can we start with a test task?
Yes. Many agencies prefer to send a small task first to see how we work before committing to an ongoing arrangement. We welcome this.
Can you handle multiple client sites at the same time?
Yes. We work with agencies managing multiple client sites simultaneously. Each site is treated as a separate account with its own access, history, and task log.

Related Services

Website Maintenance

Monthly maintenance plans delivered under your agency brand.

Website QA Testing

Pre-launch and regression testing for client sites.

WordPress Bug Fixing

Fast, reliable bug fixes for client WordPress sites.

Pricing

All service prices — you set your own client margin on top.

Ready to Get Started?

Get a free quote today. We assess your site, tell you exactly what we find, and give you a clear price before any work begins.

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