Shopify Support
Shopify Support Services — Bug Fixing, Maintenance & Store Help
Your Shopify store needs to work properly at all times. A broken checkout, a theme layout issue, a slow product page, or an app conflict can cost you sales every hour it goes unfixed. Vistosys provides Shopify support for store owners and web agencies — fixing bugs, resolving theme and app issues, testing your store, and providing ongoing maintenance.
Problems This Service Solves
Checkout is not working correctly
Payment failures, discount code problems, shipping rate errors, and order confirmation issues all prevent customers completing purchases. These need immediate attention.
Theme customisations are broken
Sections are misaligned, fonts have changed, a feature has stopped working, or the mobile layout is broken after manual edits or a theme update.
App conflicts causing problems
Shopify stores often run multiple apps. When they conflict with each other or with your theme, the results range from minor display issues to broken functionality.
Store is loading slowly
Too many apps, unoptimised images, heavy theme files, and poorly configured scripts can make your store slow. Slow product pages reduce conversions and hurt search visibility.
Product pages displaying incorrectly
Products showing wrong prices, missing images, incorrect variants, or broken layout on collection pages. These directly prevent purchases.
No one to call when something breaks
Shopify support covers platform-level issues but not custom theme problems or app conflicts. Without a reliable support partner, store owners are left searching forums.
What Is Included
Bug Investigation and Fixing
- Root cause identified before changes made
- Theme errors and app conflicts resolved
- Tested after every fix
Checkout and Payment Testing
- Full checkout flow tested
- Cart, coupon codes, and payment tested
- Order confirmation emails verified
Speed and Performance
- Store load speed reviewed
- App script audit completed
- Image and theme optimisation recommendations
Monthly Maintenance
- Monthly store checks
- App and theme update monitoring
- Bug fixes for minor issues included
How It Works
01
Tell us what is wrong
Describe the issue — which page or flow is affected, when it started, and any recent changes to the store. Screenshots are helpful.
02
We review your store
We access your Shopify store and investigate the issue — reviewing your theme, apps, and store settings to identify the root cause.
03
We confirm the fix and quote
We explain what is causing the problem. For straightforward issues this is quick. For complex problems we provide a clear scope and quote first.
04
We apply the fix
We make the necessary changes carefully — one thing at a time — and test after each change.
05
We test the result
We test across relevant devices and browsers. For checkout issues we test the full flow from add to cart through to order confirmation.
06
We report back
We confirm the fix is complete, explain what was done, and flag any recommendations for ongoing store health.
Pricing Starting From
from $49 per issue
Final pricing depends on website size, platform, and scope of work. We assess first and give you a clear quote before starting — no surprises.
Frequently Asked Questions
What Shopify issues can you fix?
My checkout is broken and I am losing sales. How quickly can you help?
Can you test my Shopify store before launch?
Do you support Shopify Plus stores?
Can you provide ongoing Shopify support for my agency clients?
What access do you need?
Related Services
Website Maintenance
Monthly monitoring, updates, and bug fixes on a reliable plan.
Website QA Testing
Structured store testing with a full bug report before launch.
Website Speed Optimization
Improve your Shopify store load speed and Core Web Vitals.
White-label Agency Support
Shopify support for agency client stores under your brand.
Ready to Get Started?
Get a free quote today. We assess your site, tell you exactly what we find, and give you a clear price before any work begins.